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FAQ Traffic Jam Cars Puzzle

How to Play?

– You have to complete one or more of the level goals. They are displayed before the level starts, and then move to the top left part of the screen on your device. Look them over to figure out the best strategy for beating each level.
– Tap the arrows to place the car on the board. Match-3 cars of the same color together on the same row or column to clear them
– Pay attention to the different obstacles on the field. You may have to adjust your strategy to overcome them.
– You only have a limited number of moves, so use them wisely.

In-app purchases and coins


– If you bought an item but did not receive it, contact our support team for help.

– Just send an email to [email protected].

– Please ensure that you have a copy of your order receipt when the purchase is made, as we will ask for this. To get a copy, open the receipt email sent by Google Play and take a screenshot. Ensure that the sreenshot include the order reference code.

– If you no longer keep the receipt, you can find it in “Purchase History” from Google Play Store. To do that, sign in to Google Play Store, click “Account”, and choose “Purchase History”


If you’ve made purchases in the game or other applications before, the issue may be caused by one of the following:
1. Problems with your network connection. It has to be stable in order to process purchases, so we recommend using Wi-Fi or at least a 3G/4G connection.
2. Temporary problems with the application store. All in-game purchases are processed by the store that the game was downloaded from, so there is a chance the store is overloaded and unable to process your request. In that case, just wait a few minutes and try again.
3. Problems with the store app. These are usually solved by restarting your device. If restarting doesn’t work, please follow the troubleshooting steps provided by your application store.

If you’ve never made purchases in the game or other applications, the problem may be one of the following:
1. Incorrect payment information. The easiest way to fix this is to cancel the payment method and start over.
2. Unsupported payment method. It may be that the payment method you want to use is not supported by the application store. The list of available payment methods can be found in the support section of your device’s application store.

IMPORTANT NOTE
All purchases in the game are processed by your application store. If you’re still having problems making purchases, please contact the application store’s customer support.


How do I pay for in-app purchases?
Purchases are processed by the application store on your device, so you should use a payment method supported by that store:
– App Store
– Google Play


All purchases in the game are processed by the application store you downloaded the game from. To claim a refund, you’ll need to contact the customer support for that store.

Cancel a purchase from the App Store
Cancel a purchase from the Google Play Store

IMPORTANT NOTE
Any information you provide to support your claim (the order number, the time of purchase, or your receipt) can considerably speed up the refund process.


If your purchase is marked as Canceled, that means it hasn’t been processed. Don’t worry, you’ll get your money back soon 🙂

When it comes to a canceled purchase, money doesn’t get withdrawn from your account, it’s just put on hold temporarily. It might take a few days before the hold expires.

The problem might have been caused by discrepancies in your payment card details. Please follow these steps to try to solve this problem:

– Contact your bank to confirm your card details.
– Go to payments.google.com and log into your account.
– Choose your payment method in the Payment methods section and enjoy your game 🙂

Please contact Google Play support if you have any questions.


– Each game has its own unique ecosystem with different challenges, features, events and fun!

– This means there is no connection between the games, so we regret to announce that you cannot convert coins from one game to another.


– You absolutely can! In fact, this is becoming very popular. Most players who have completed all of the levels in the game have not made any in-app purchase yet.

– We regularly give players free support items. If you’re stuck on an extremely difficult level, please save enough support items and use them to continue you adventure.


– Coin is the in-game currency

– You need one more move to overcome a difficult level? You run out of Lives but still want to continue the game? You want to try one of the newest and coolest support item for a while? Coins will help you in such situations and they do a lot more than that.

– You can win free coins during the many challenges, promotions and events we offer in the game. You can also purchase Coins with real money from the in-game store ”


– You absolutely can! In fact, this is becoming very popular. Most players who have completed all of the levels in the game have not made any in-app purchase yet.

– We regularly give players free support items. If you’re stuck on an extremely difficult level, please save enough support items and use them to continue you adventure.


Booster items can help you get past a difficult level. Using a Boosters item costs no move. Currently in the game there are three types of Booster item: Rainbow Bus, Towtruck, Police

– Rainbows Bus: Change color to neighboring cars
– Towtruck: Destroy nearby vehicles, targets or obstacles
– Police: Destroying vehicles, targets or obstacles along a horizontal or vertical line

You can purchase Booster items by coins or by real money.

My Account


– Before trying to apply to this operation please think very carefully about this decision. Because your account is essential as its stores all your game progress, including items and subscriptions you purchase. It also contains information about your ranking position etc. I other words by deleting your account you lose all your game-related data without the ability to have a refund of purchases or restoration.

– Removing the profile on our game is irreversible, so it’s important you consider these factors before making the decision to remove your data.
If you still would like to go ahead and request Traffic Jam Cars Puzzle to delete all of your player information, we’ll need you to apply to our email [email protected].

– When we receive your request, we’ll need you to provide more information to check your identity for the account ownership before we can complete it. We will inform you upon delete of your account.

Game Progress


Yes absolutely! You can use a Google Play Games (Android devices) or Game Center profile (iOS devices) to easily transfer your progress to a new device.

If you have a Google Play Games account, just follow these steps:

– Open the game on your old device
– Go to settings
Choose Cloud Sync
– When the sync is successful, there will be a message “” Cloud Sync success “”.
– Make sure that your Google Play Games app is working on the device and is linking to the correct profile you want
Now open the game on your new device
Click the Cloud sync button, enter your Google Play Games email and password, and you’re ready to go ”

Our game page in application stores:

Google Play

Updates don’t always happen at the same time, though we usually release them every 1-2 weeks.

Your game progress is saved automatically if your device is connected to the internet, so it won’t be lost even if you reinstall the game.

But it requires you to install Google Play Game Services on Android and iCloud on iOs

Technical issues

Technical issues

New Level and Hints

Lives

Event & Mini Games